MOT CREATES CUSTOMER SERVICE DIVISION

MONROVIA, Thursday, March 23, 2017: In an effort to further improve service delivery at the Ministry of Transport, a Division of Customer Service has been created and two appointments made therein.
Deputy Transport Minister for Administration & Insurance, Bushuben M. Keita officially announced this development during the regular general staff meeting held in the Conference Hall of the Ministry on Thursday. March 23, 2017. Those appointed include Mrs. Marilyn Cummings Smith, Director and Ms. Edwina Walker, Coordinator.


Minister Keita said the newly created division will help taxpayers easily go through the various steps and procedures in the obtainment of Vehicle License Plates, Driver’s Licenses, Eligibility Certificates and other transport-related documents at the Ministry. He called on the relevant service delivery sections to collaborate with the Customer Service Division in order to help provide quality and efficient service delivery to the public.  


Stressing on the lateness of employees at work due to the deplorable condition of the Ministry’s buses to commute employees, Minister Keita instructed that the Personnel Attendance Ledgers be closed at 9:00A.M.-9:30A.M. weekly until Administration addresses the issue of employees transportation.   

 
Concluding, Minister Keita encouraged all employees of the Ministry to take the general staff meeting seriously to avoid any future embarrassments. He further instructed the Division of Human Resource beginning April, 2017 to make periodic submission of attendance records of the meetings to Administration for information, perusal and administrative action (s).


In her acceptance remarks, Marilyn Cummings Smith, the Director of the newly created Customer Service Division, expressed appreciation to God first and extended special thanks to Transport Minister, Hon. Samuel Wlue and Members of the Senior Management Team (SMT) for the assignment and promised to work diligently to justify the confidence reposed in her. She said her responsibilities cover but not limited to ensuring that all customers of the Ministry are accorded the necessary courtesy and receive their plates, driver’s licenses, and eligibility certificates within 24 or 28 hours maximum. “Customer’s Agent will help educate and fill vehicle registration forms for taxpayers in order to fast-track service delivery at the Ministry”, she said. “This will greatly reduce the risk of customers obtaining fake vehicle registration documents, driver’s license, eligibility certificates and other transport related documents in the process”, she added.