ROYAL AIR MAROC APOLOGIZES TO LIBERIANS

Transport Min. Angela Cassell Bush, at head of table, attentively listening to Royal Air Maroc Country Manager for Liberia, Mohammed Amine Loudyi
Transport Min. Angela Cassell Bush, at head of table, attentively listening to Royal Air Maroc Country Manager for Liberia, Mohammed Amine Loudyi
Photo Credit: Public Affairs

Monday, October 24, 216: The Management of Royal Air Maroc has issued an official apology to Liberians who were stranded at Casablanca Airport last week due to stoppage of its flights out of that Airport. The Management clarified that the suspension of flight services to Monrovia and other parts were due to a strike action by Royal Air Maroc employees. Royal Air Maroc Country Manager for Liberia Mohammed Amine Loudyi made the clarifications during a meeting on Monday, October 24, 2016 with Senior Officials of the Ministry of Transport in Monrovia, including Transport Minister Angela Cassell Bush and Deputy Minister for Administration & Insurance, Bushuben M. Keita who is the Ministry’s Focal Person on aviation.


Mr. Loudyi explained that the strike action brought the Airport to a standstill and grounded more than 400 passengers. The surprise action and the large number of affected people therefore created great difficulties in making lodging and other hospitality arrangements. Mr. Loudyi apologized to the Liberians affected the strike action and to the people of Liberia at large. He further explained that the Moroccan Government is planning to extend visa services to Liberia so that those in long transits can go into Casablanca City for accommodation. Royal Air Maroc is also adding a Wednesday return to Liberia that has only two hours waiting time so that passengers are not inconvenienced by the long lay over period that is currently being experienced. Royal Air Maroc has also made arrangements to fly directly to Washington D C in addition to its existing New York route and has entered into an agreement with Delta Airlines for connecting flights within the United States.


For her part, Transport Minister Angela Cassell Bush praised the Airline for coming forward to apologize to the passengers and the Liberian people at large. She referred to the part that Royal Air Maroc played during the Ebola Crisis in Liberia when it was one of the only two airlines that remained in Liberia after the nation’s air travel was deserted by most of the other airlines. She called Royal Air Maroc a true friend in time of need and said that the strike action that caused the embarrassment was unfortunate. Minister Cassell Bush asked the affected Liberians to forgive the airline for this action and promised to work with them going forward to reduce transit times and arrangement of connecting flights in the USA, two things that passengers have complained about in the past.


Several Liberians had complained to the Ministry of Transport about an unusual delay in Casablanca Airport last week and the lack of hospitality arrangements on behalf of the affected Liberians.